We start our year with an uncommon burst of energy; eagerly writing down our resolutions for the new year. Our excitement and hope in making each new year different, brings about a renewed sense of obligation to truly make this year one that actually counts.
But so many of us get to the end of year and it seems like we haven't moved from where we were on the 1st of January.
I find myself at the start of a new year, hoping to make 2014 a meaningful year. Now you may ask yourself what will make this year different from the other years.
Too often we set ourselves big dreams based on our past performance, hoping that with the same amount of effort put in, we will yield the same result. We convince ourselves that by doing the minimum requirement we will be in the league to show positive results. We maintain the same routines and carry on with the same habits; and we are then surprised when we achieve less than average at the end of the year.
I learnt that to be a part of the winning team, we need to change. And to do that, it is important to change how we approach things. We need to change our attitudes and develop new habits because the old habits are no longer enough. Einstein once said that we cannot keep doing the same thing time and time again, then expect a different result.
I stopped to reevaluate the dreams I have for 2014 and I asked myself, " what am I going to do differently this year to achieve my dreams?" Am I doing the minimum requirement to achieve this goal? Does my attitude this time warrant for me to go the extra mile? How am I different from who I used to be previously?
Now I ask you the same question. What are you doing differently this year to ensure your dreams become your reality?
Are you doing enough to make that happen? If not, then when?
Smile.love.live
To smile brings you happiness. To laugh makes you feel better. To live makes life worthwhile.
Wednesday, 22 January 2014
Thursday, 2 January 2014
2014...Year of Greatness
Good evening on this very hot Wednesday. I trust all the festivities aimed at welcoming 2014 were great and that we are all ready for Greatness. This year is dedicated to making our own individual lives a success and I sincerely hope that 2014 will truly be a year to remember.
Wishing you the very best as we pursue our individual goals.
Continue to smile, laugh and LIVE.
Wishing you the very best as we pursue our individual goals.
Continue to smile, laugh and LIVE.
Monday, 9 September 2013
Renewed Working Approach
It is increasingly becoming difficult for many organizations to cope with the ongoing labour strikes, rising fuel costs and the depreciating rand. Admittedly things aren't easy for all the stakeholders involved, be it the striking employees, the labour unions or the organizations ; and with emotions high and in some cases violent attacks and service delivery protests on the rise, I cannot help but notice a declining trend in attitudes amongst the various stakeholders.
The purpose of this article is not to debate how unfair the renumeration policy of some companies are or how unrealistic the demands of the striking workforce might seem. The article was inspired by how easily we as employees ,working in different organizations are keen to be repressive in our approach in addressing customer needs.
Strategic Management experts mention that in order for organizations to really survive, they ought to find a market inspired by their product offering. An organization's product offering must be different from the ordinary and must be dynamic enough to attract customers. Further more they mention that an organization must be entrepreneurial and consistently reinvent their products and positioning in the market. However, in order for them to be competitive, an organization needs to move from what is called the repressive context to a renewed context.
Repressive context is defined as a rigid and strict environment where compliance with policies is mandatory and where standards are closely controlled. At first, I thought the repressive context was how business ought to be done until I learned how policies( if not reviewed)can inhibit an organization's growth. The experts suggest we move towards a more renewed approach where employees have the support of their senior management team, where trust -prevails allowing for transparency and where being disciplined is the norm. But how true is this situation in practice? How many of us have the support of our management team? How many organizations actually renew polices that are no longer adequate in the environment where they operate?
The problem I have with employees I've worked with and interacted with from different organizations is that we are always waiting for someone (management or a hero of some sort) to get things done for us; we continue blaming the system for its inadequacies,policies for being old and any other problems. What we fail to do is to initiate change ,even though it seems impossible. We fail to get up and be counted. We fail by not doing anything different, or trying to make the difficult the restrictions work for us. Instead we wait around and loose profits that pay our salaries.
What I've learnt is that the nature of business is rough;and we need to do what is necessary to survive. And in order to survive we need to be innovative in how we service the clients paying our salaries and how to work around the red tape organizations Impose on us. Because the reality is that if the organizations we work for aren't profitable, retrenchment is a reality we live with. I'm done blaming the red tape affecting my productive, instead finding solutions to work within the constraints. The question is what are u doing?
Smile. Laugh. Live
The purpose of this article is not to debate how unfair the renumeration policy of some companies are or how unrealistic the demands of the striking workforce might seem. The article was inspired by how easily we as employees ,working in different organizations are keen to be repressive in our approach in addressing customer needs.
Strategic Management experts mention that in order for organizations to really survive, they ought to find a market inspired by their product offering. An organization's product offering must be different from the ordinary and must be dynamic enough to attract customers. Further more they mention that an organization must be entrepreneurial and consistently reinvent their products and positioning in the market. However, in order for them to be competitive, an organization needs to move from what is called the repressive context to a renewed context.
Repressive context is defined as a rigid and strict environment where compliance with policies is mandatory and where standards are closely controlled. At first, I thought the repressive context was how business ought to be done until I learned how policies( if not reviewed)can inhibit an organization's growth. The experts suggest we move towards a more renewed approach where employees have the support of their senior management team, where trust -prevails allowing for transparency and where being disciplined is the norm. But how true is this situation in practice? How many of us have the support of our management team? How many organizations actually renew polices that are no longer adequate in the environment where they operate?
The problem I have with employees I've worked with and interacted with from different organizations is that we are always waiting for someone (management or a hero of some sort) to get things done for us; we continue blaming the system for its inadequacies,policies for being old and any other problems. What we fail to do is to initiate change ,even though it seems impossible. We fail to get up and be counted. We fail by not doing anything different, or trying to make the difficult the restrictions work for us. Instead we wait around and loose profits that pay our salaries.
What I've learnt is that the nature of business is rough;and we need to do what is necessary to survive. And in order to survive we need to be innovative in how we service the clients paying our salaries and how to work around the red tape organizations Impose on us. Because the reality is that if the organizations we work for aren't profitable, retrenchment is a reality we live with. I'm done blaming the red tape affecting my productive, instead finding solutions to work within the constraints. The question is what are u doing?
Smile. Laugh. Live
Friday, 28 June 2013
REVIEW YOUR PROGRESS
It is true when they say that time waits for no man and as such 'time is money'. It is 4am and I lie in bed, hoping to fall asleep again. Sadly I tossed and turned until such time that my mind went on a journey. As much as I tried to divert the mind to focusing on getting back my two hours of sleep, it chose to direct me to questions that have bugged me for days.
It is truly amazing how quickly time goes by. It feels like it was just yesterday when we wished each other 'happy new year' and discussed our hopes and dreams for the 2013. It seems like it was just yesterday when we excitedly noted our New Year's resolutions, committing ourselves to achieving them against all odds. Yes, we were all motivated to pursue our dreams, to improve our attitudes, go to the gym more often, make the climb up the corporate ladder or save that amount of money we were so keen to save. But how many of us are actually doing what we said we would do?
Strategy experts often talk about reviewing progress. Reviewing progress is about taking a moment to reassess if you are still on the right track. It is about comparing what you initially set out to achieve against what you are actually achieving and should there be discrepancies, then corrective action should be taken. It against this background that I pose this question again,. How many of us are actually pursuing the resolutions we've set ourselves in January ? And for those who are actively pursuing them, how well are you doing?
Our weakness as human beings is our inability to see things through. We are happy to commit ourselves to doing something. We then start it but along the way we completely abandon it. Why is that? Now it would be unfair of me to challenge you and not be held accountable myself. So yes the question about how well I'm doing in pursuing the goals I've set myself in January is also applicable.
The beginning of 2013 saw me committing myself to 5 goals. And like anyone, I was motivated to achieve all of them. With lots of discipline and commitment I continue to hold myself accountable to achieving them. I review my progress on a monthly basis to ensure that I take one step closer towards my goals and in cases where I need to adjust my goals, I take corrective action , implement and incorporate the changes into my initial goals. However, it is not as easy as I make it seem.
The pursuit of goals requires motivation and dedication . It takes a disciplined person to sustain the drive and commitment towards achieving their goals. It takes guts and resilience to believe in your goals when things don't go as you had hoped. Achieving goals is about marching on even when you feel tired and ready to quit.
With 6months of the year gone , it is important that we reassess how well we are doing in terms of achieving our goals. It is important that ask the hard questions and be brutally honest with ourselves. Are you living up to the standard you've set yourself? Are you doing the things you committed yourself to doing in order to move up the corporate ladder? Have you changed your negative attitude like you said you would? Are you saving money like you said you would? Are you committed to going to gym like you said?
It is easy to fall short of the commitments we set ourselves. It is easy to give up and walk away. However, I urge you to stay strong. I urge you to soldier on and continue pursuing your goals. I encourage you to take it one step at a time and to continually reassess your progress. The pursuit of goals is a tough journey, but it's not impossible.
Take the time to evaluate how far you've come and be proud of your achievements thus far. Waste no time being mediocre but investing in building up momentum towards December;when you can really look back and be proud.
It is truly amazing how quickly time goes by. It feels like it was just yesterday when we wished each other 'happy new year' and discussed our hopes and dreams for the 2013. It seems like it was just yesterday when we excitedly noted our New Year's resolutions, committing ourselves to achieving them against all odds. Yes, we were all motivated to pursue our dreams, to improve our attitudes, go to the gym more often, make the climb up the corporate ladder or save that amount of money we were so keen to save. But how many of us are actually doing what we said we would do?
Strategy experts often talk about reviewing progress. Reviewing progress is about taking a moment to reassess if you are still on the right track. It is about comparing what you initially set out to achieve against what you are actually achieving and should there be discrepancies, then corrective action should be taken. It against this background that I pose this question again,. How many of us are actually pursuing the resolutions we've set ourselves in January ? And for those who are actively pursuing them, how well are you doing?
Our weakness as human beings is our inability to see things through. We are happy to commit ourselves to doing something. We then start it but along the way we completely abandon it. Why is that? Now it would be unfair of me to challenge you and not be held accountable myself. So yes the question about how well I'm doing in pursuing the goals I've set myself in January is also applicable.
The beginning of 2013 saw me committing myself to 5 goals. And like anyone, I was motivated to achieve all of them. With lots of discipline and commitment I continue to hold myself accountable to achieving them. I review my progress on a monthly basis to ensure that I take one step closer towards my goals and in cases where I need to adjust my goals, I take corrective action , implement and incorporate the changes into my initial goals. However, it is not as easy as I make it seem.
The pursuit of goals requires motivation and dedication . It takes a disciplined person to sustain the drive and commitment towards achieving their goals. It takes guts and resilience to believe in your goals when things don't go as you had hoped. Achieving goals is about marching on even when you feel tired and ready to quit.
With 6months of the year gone , it is important that we reassess how well we are doing in terms of achieving our goals. It is important that ask the hard questions and be brutally honest with ourselves. Are you living up to the standard you've set yourself? Are you doing the things you committed yourself to doing in order to move up the corporate ladder? Have you changed your negative attitude like you said you would? Are you saving money like you said you would? Are you committed to going to gym like you said?
It is easy to fall short of the commitments we set ourselves. It is easy to give up and walk away. However, I urge you to stay strong. I urge you to soldier on and continue pursuing your goals. I encourage you to take it one step at a time and to continually reassess your progress. The pursuit of goals is a tough journey, but it's not impossible.
Take the time to evaluate how far you've come and be proud of your achievements thus far. Waste no time being mediocre but investing in building up momentum towards December;when you can really look back and be proud.
Sunday, 23 June 2013
REINVENT YOURSELF
I've often been reminded that when life serves you lemons, then you ought to make lemonade. This has served as a tool of finding the brighter side in what appeared a raw deal, or when life really seemed unfair. More often than not, it seemed easy enough to say it, when in actual fact it was harder to implement; especially when it felt like everything was spiraling out of control.
We often carry with us baggage we collect along the way; baggage from our failed relationships, baggage from our hostile working conditions and some we find ourselves carrying unnecessarily. The burden of the baggage we carry daily presents itself in multiple ways, that in turn manifests in unimaginable ways.
I have carried baggage over the last few months, the kind of baggage that was starting to poison my soul. Baggage that blinded me of opportunities I could pursue. I carried baggage that weighed me down and made me doubt my potential. Not only was my potential undermined, but my worth too. I allowed the baggage I carried to dictate how people treated me. I allowed this baggage to define how I saw myself and value my potential. I allowed myself to be the victim, constantly seeking approval from those I deemed superior.
In moments of doubt, I would look to others for acknowledgement and depend on their interpretations of my situation because I thought they knew best; when in fact they didn't. I tried, many a time to express how I felt in hope that they would understand what I was going through, hoping to also prove to myself that I wasn't insane to feel what I felt. I allowed this baggage to manifest itself in my life for months, to destroy me inside and then allow myself to put on a mask, portraying a picture perfect life.
It was on Friday evening when God sent down my guardian angel to remind me that I was worth more than I imagined, to tell me my feelings were not unjustified. He sent down this angel clothed in normal clothes, with a beautiful smile and an understanding heart. She told me I was not mad to feel the way I did, she held my hand and told me to be the best person God intended me to be. She smiled and told me I was perfect in God's eyes.
I listened carefully and took note of the words this angel spoke. She had no wings or a halo like angels, but she carried a message that gave me hope. She delivered a message that allowed me to take another look in the mirror to see and understand my worth. It was at this point that I saw my potential unfold and my worth materialise; not because I'm arrogate, but because I started to believe in myself again.
There are many young people carrying baggage in there lives. We seek approval from our supervisors at work to validate our worth. We allow their perceptions of us dictate how we value ourselves. Some young people allow bitter relationships determine how their lives turn out, we fail to cut ties with people that poison our lives.
I have seen a lot of pain, frustration in the lives of young people and my own life. But I have learnt that God provides us with guardian angels that will remind us of our worth. We are all blessed with the opportunity of meeting someone that will hold our hands and reassure us it be okay. Take note, listen and reinvent yourself.
As a new week starts, I have made a conscious decision. I choose to let go of the baggage that poisoned my life. I choose to have self confidence, to value my worth and to pursue opportunities. Allowing other people's perceptions dictate my career or personal life ends now. I am a brand and I acknowledge myself as one. I encourage you to do the same, because you are worth more than you thought.
Smile this week. Laugh because you can. Live like a valuable brand God made you to be. Go one, reinvent yourself and make lemonade.
We often carry with us baggage we collect along the way; baggage from our failed relationships, baggage from our hostile working conditions and some we find ourselves carrying unnecessarily. The burden of the baggage we carry daily presents itself in multiple ways, that in turn manifests in unimaginable ways.
I have carried baggage over the last few months, the kind of baggage that was starting to poison my soul. Baggage that blinded me of opportunities I could pursue. I carried baggage that weighed me down and made me doubt my potential. Not only was my potential undermined, but my worth too. I allowed the baggage I carried to dictate how people treated me. I allowed this baggage to define how I saw myself and value my potential. I allowed myself to be the victim, constantly seeking approval from those I deemed superior.
In moments of doubt, I would look to others for acknowledgement and depend on their interpretations of my situation because I thought they knew best; when in fact they didn't. I tried, many a time to express how I felt in hope that they would understand what I was going through, hoping to also prove to myself that I wasn't insane to feel what I felt. I allowed this baggage to manifest itself in my life for months, to destroy me inside and then allow myself to put on a mask, portraying a picture perfect life.
It was on Friday evening when God sent down my guardian angel to remind me that I was worth more than I imagined, to tell me my feelings were not unjustified. He sent down this angel clothed in normal clothes, with a beautiful smile and an understanding heart. She told me I was not mad to feel the way I did, she held my hand and told me to be the best person God intended me to be. She smiled and told me I was perfect in God's eyes.
I listened carefully and took note of the words this angel spoke. She had no wings or a halo like angels, but she carried a message that gave me hope. She delivered a message that allowed me to take another look in the mirror to see and understand my worth. It was at this point that I saw my potential unfold and my worth materialise; not because I'm arrogate, but because I started to believe in myself again.
There are many young people carrying baggage in there lives. We seek approval from our supervisors at work to validate our worth. We allow their perceptions of us dictate how we value ourselves. Some young people allow bitter relationships determine how their lives turn out, we fail to cut ties with people that poison our lives.
I have seen a lot of pain, frustration in the lives of young people and my own life. But I have learnt that God provides us with guardian angels that will remind us of our worth. We are all blessed with the opportunity of meeting someone that will hold our hands and reassure us it be okay. Take note, listen and reinvent yourself.
As a new week starts, I have made a conscious decision. I choose to let go of the baggage that poisoned my life. I choose to have self confidence, to value my worth and to pursue opportunities. Allowing other people's perceptions dictate my career or personal life ends now. I am a brand and I acknowledge myself as one. I encourage you to do the same, because you are worth more than you thought.
Smile this week. Laugh because you can. Live like a valuable brand God made you to be. Go one, reinvent yourself and make lemonade.
Thursday, 20 June 2013
Happiness is a choice
The pursuit of happiness is increasingly becoming a challenge many of us struggle with. For some unknown reason, we have gradually shifted the responsibility of finding happiness to third parties, with the hope that they will fill the void that occupies our lives. We have become dependent on other people to make us happy; in some cases, we have gone to extremes in trying to get these people to bring us the happiness we so badly need. Many of us compromise so much in pursuit of this happiness;a few actually end up unhappier in the process as a direct result of the very people we count on to bring us happiness.
We continue shifting this responsibility to 3rd parties despite the disappointment. We continue to be victims of self pity, wallowing in our self created puddle of depression, hoping that our colleagues at work, our friends or members of the families will step in to help. Why we do this to ourselves is baffling.
I have been a victim of self pity recently. Although I felt my reasons were justified for walking around with my shoulders hanging and chin struggling against the forces of gravity, I knew there was a fundamental lessons I had to learn. Yes, I felt down for various reasons and I felt overwhelmed by the size of the problems presenting themselves in my life. As easy as it was to blame the problems that were bringing me misery on those responsible, it somehow felt unjustifiable to blame them for my unhappiness too.
But, you might argue that if someone is a problem in your life, then that very person is the source of your unhappiness. And while I might find common ground to agree with that, I learnt a different lesson and here it goes.
I encountered a number of problems at work and as much as I wanted to address these problems, I felt like each attempt failed. Worse, the people I knew were responsible for the problems (or the people to blame ) were not aware they were responsible for my unhappiness. Yes I made them aware but to no success. I spent weeks going to work unhappy, spending all day in a mood and eventually going back home unhappy. And the people I blamed for my unhappiness, lived their lives, laughed and went through the day in good spirits. It was at this point that I realized that I had a choice to make. It was either I continued going to work unhappy because I blamed other people for it, or to really reclaim my unhappiness and change that.
For the people I blamed, they felt it was enough to say sorry and move on, and they didn't care if I allowed that to influence my unhappy state too. I was so focused on the problems that I gave away my choice to be happy. I was so focused on blaming other people for what went wrong, I gave them power over my state of happiness (without them being aware).and worse, they couldn't be bothered.
Being happy is a state that we all individually create. We are responsible for our happiness and no one else. We cannot afford third parties the luxury of deciding what will make us happy or allow other people to take away our happiness as a result of foul play and problems they bring into our lives.
Let us do away with wallowing in our self pity and take responsibility. Happiness is yours to create, consume and enjoy. So be happy because you can, not because you depend on anyone to make you happy.
Smile. Laugh. Live
We continue shifting this responsibility to 3rd parties despite the disappointment. We continue to be victims of self pity, wallowing in our self created puddle of depression, hoping that our colleagues at work, our friends or members of the families will step in to help. Why we do this to ourselves is baffling.
I have been a victim of self pity recently. Although I felt my reasons were justified for walking around with my shoulders hanging and chin struggling against the forces of gravity, I knew there was a fundamental lessons I had to learn. Yes, I felt down for various reasons and I felt overwhelmed by the size of the problems presenting themselves in my life. As easy as it was to blame the problems that were bringing me misery on those responsible, it somehow felt unjustifiable to blame them for my unhappiness too.
But, you might argue that if someone is a problem in your life, then that very person is the source of your unhappiness. And while I might find common ground to agree with that, I learnt a different lesson and here it goes.
I encountered a number of problems at work and as much as I wanted to address these problems, I felt like each attempt failed. Worse, the people I knew were responsible for the problems (or the people to blame ) were not aware they were responsible for my unhappiness. Yes I made them aware but to no success. I spent weeks going to work unhappy, spending all day in a mood and eventually going back home unhappy. And the people I blamed for my unhappiness, lived their lives, laughed and went through the day in good spirits. It was at this point that I realized that I had a choice to make. It was either I continued going to work unhappy because I blamed other people for it, or to really reclaim my unhappiness and change that.
For the people I blamed, they felt it was enough to say sorry and move on, and they didn't care if I allowed that to influence my unhappy state too. I was so focused on the problems that I gave away my choice to be happy. I was so focused on blaming other people for what went wrong, I gave them power over my state of happiness (without them being aware).and worse, they couldn't be bothered.
Being happy is a state that we all individually create. We are responsible for our happiness and no one else. We cannot afford third parties the luxury of deciding what will make us happy or allow other people to take away our happiness as a result of foul play and problems they bring into our lives.
Let us do away with wallowing in our self pity and take responsibility. Happiness is yours to create, consume and enjoy. So be happy because you can, not because you depend on anyone to make you happy.
Smile. Laugh. Live
Saturday, 25 May 2013
Service delivery... Do we understand it?
I sit in my room, anxiously trying to get through the many chapters I need to cover before my exams next week. As I try crasp the many concepts, models and diagrams, I cannot help but try adopt the concepts to the type of work I do.
I currently work with many clients from different backgrounds and with different expectations. My sole responsibility is to understand their business needs and come up with solutions, be it business financing, account management or processing various transactions that will enable their business to achieve their business goals.
Now, it's clear that this type of job is service intensive, and unless you really understand what being service orientated means, you will have all your existing and potential clients rushing for the exit door. And with the competitive nature of the industry within which we operate, one cannot afford to ignore the importance of service.
Service goes beyond the technical aspect of the job, it also involves the psychological aspects that appeal to customers, that work on their emotions and creates an unforgettable memory. Many service orientated organizations fail to capitalize on the small features that can see their customers being loyal, inviting more clients via word of mouth which ultimately result in increased profitability.
Academics state that service quality has a number of dimensions. Service quality is influenced by the technical delivery of the encounter; how well does your organization provide service when addressing client needs? Do your employees demonstrate competence when helping clients? Do you deliver orders on time? Do you return calls as promised? These may seem minor but are you aware of the impact it has on your bottom line?
Service quality also has what academics refer to as functional aspects of quality. This explains how service is delivered. These aspects create good or bad experiences. Working for a service orientated organization, employees take it for grant how important appearance impacts service. Yes, how you look influences a client's perception of the organisation. We are often told that service with a smile results in a happy client, but many organizations don't do this. Our colleagues and managers come to work grumpy,with no interest in providing quality service. How then are we to be profitable?
Service is about showing interest in customer needs and providing solutions. We can win over clients by showing competence, which gains us customer trust. If a customer is assured you know what you doing, they are more likely to trust you and your organisation. By being friendly and providing service with a smile, customers are more likely to approach you for help. Service is about being helpful, making a client understand and providing alternatives.
We cannot afford to drop the ball when it comes to service delivery, more so in these tough economic times. And given the competitiveness of the industries within which our organizations operate, it is time to adopt a service orientated approach if we are to stay profitable. Maybe the time to provide service with a smile should start now.
Smile. Live. Love
I currently work with many clients from different backgrounds and with different expectations. My sole responsibility is to understand their business needs and come up with solutions, be it business financing, account management or processing various transactions that will enable their business to achieve their business goals.
Now, it's clear that this type of job is service intensive, and unless you really understand what being service orientated means, you will have all your existing and potential clients rushing for the exit door. And with the competitive nature of the industry within which we operate, one cannot afford to ignore the importance of service.
Service goes beyond the technical aspect of the job, it also involves the psychological aspects that appeal to customers, that work on their emotions and creates an unforgettable memory. Many service orientated organizations fail to capitalize on the small features that can see their customers being loyal, inviting more clients via word of mouth which ultimately result in increased profitability.
Academics state that service quality has a number of dimensions. Service quality is influenced by the technical delivery of the encounter; how well does your organization provide service when addressing client needs? Do your employees demonstrate competence when helping clients? Do you deliver orders on time? Do you return calls as promised? These may seem minor but are you aware of the impact it has on your bottom line?
Service quality also has what academics refer to as functional aspects of quality. This explains how service is delivered. These aspects create good or bad experiences. Working for a service orientated organization, employees take it for grant how important appearance impacts service. Yes, how you look influences a client's perception of the organisation. We are often told that service with a smile results in a happy client, but many organizations don't do this. Our colleagues and managers come to work grumpy,with no interest in providing quality service. How then are we to be profitable?
Service is about showing interest in customer needs and providing solutions. We can win over clients by showing competence, which gains us customer trust. If a customer is assured you know what you doing, they are more likely to trust you and your organisation. By being friendly and providing service with a smile, customers are more likely to approach you for help. Service is about being helpful, making a client understand and providing alternatives.
We cannot afford to drop the ball when it comes to service delivery, more so in these tough economic times. And given the competitiveness of the industries within which our organizations operate, it is time to adopt a service orientated approach if we are to stay profitable. Maybe the time to provide service with a smile should start now.
Smile. Live. Love
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